SHIPPING

• WHEN WILL MY ORDER GET SHIPPED?

ALL ORDERS PLACED BEFORE 12:00 PM WILL BE NORMALLY SHIPPED THE SAME DAY.

ALL ORDERS PLACED AFTER 12:00 PM WILL NORMALLY BE SHIPPED THE SAME DAY OR THE FOLLOWING BUSINESS DAY.

IN BUSY SALE PERIODS, WE WILL DO OUR VERY BEST TO HANDLE AND SHIP YOUR ORDER AS QUICKLY AS POSSIBLE, BUT IN THESE BUSY TIMES PLEASE EXPECT LONGER DELIVERY TIME THAN NORMAL, 4-5 BUSINESS DAYS EXTRA.

• HOW LONG WILL IT TAKE TO GET MY ORDER?

OVERALL DELIVERY TIME 1-7 BUSINESS DAYS FOR CANADA & THE UNITED STATES

 

• WHAT ARE YOUR SHIPPING PRICES?

SHIPPING IN CANADA $20 FLAT RATE, ALL ORDERS OVER $250 SHIP FOR FREE

SHIPPING IN UNITED STATES $30 FLAT RATE, ALL ORDERS OVER $250 SHIP FOR FREE

PLEASE NOTE WE CANNOT SHIP TO PO BOXES

 

• WHERE DO YOU SHIP?

WE SHIP EXCLUSIVELY ACROSS CANADA AND THE UNITED STATES

 

• WHAT SHIPPING CARRIERS DO YOU USE?

ALL ORDERS ARE SHIPPED WITH FEDEX

 

• WHICH DELIVERY OPTIONS DO YOU USE?
  WE SHIP ALL OUR ORDERS WITH FEDEX TO EITHER YOUR PRIVATE ADDRESS, BUSINESS ADDRESS, OR NEAREST FEDEX LOCATION.
  
  

RETURN

• WHAT IF I WANT TO RETURN AN ITEM?

IF YOU WISH TO RETURN AN ITEM, PLEASE CONTACT US AND WE WILL ISSUE AN RA# FOR THE RETURN.  ALL ITEMS MUST BE RETURNED WITHIN 14 DAYS OF RECEIVING THEM AND MUST BE IN NEW, UNWORN/WASHED CONDITION.

ALL SALES ITEMS ARE FINAL SALE

• WHERE DO I SEND MY RETURN?

BIRGITTE HERSKIND
71 WINGOLD AVE SUITE #104
TORONTO, ONTARIO
M6B 1P8

RETURNED ITEMS MUST BE IN UNUSED AND THE SAME CONDITION AS WHEN THE ITEM WAS PURCHASED/DELIVERED.

• HOW DO I RETURN?
  CONTACT US TO RECEIVE YOUR RA#.
• SEND THE PACKAGE TO OUR WAREHOUSE ON THE ABOVE MENTIONED ADDRESS IN TORONTO CANADA.

 

REFUND

• GENERAL INFORMATION

IF YOU WISH TO RETURN AN ITEM, YOU WILL BE REFUNDED THE TOTAL AMOUNT EXCLUDING SHIPMENT COST.  PLEASE NOTE THAT YOU ARE RESPONSIBLE FOR YOUR SHIPMENT COSTS WHEN RETURNING AN ITEM.

BIRGITTE HERSKIND WEBSHOP CANNOT BE HELD RESPONSIBLE OR COMPENSATE FOR PACKAGES LOST IN THE RETURN PROCESS.  PLEASE KEEP YOUR PROOF OF SHIPPING.

• WHERE AND WHERE DO YOU MAKE THE REFUND?
  WE WILL MAKE THE REFUND TO ORIGINAL FORM OF PAYMENT ONCE ITEM IS RECEIVED AND HAS UNDERGONE A QUALITY CONTROL INSPECTION. REFUNDS FOR RETURNED PRODUCTS WILL BE PROCESSED AS QUICKLY AS POSSIBLE AFTER THE RETURN HAS BEEN ACCEPTED.

THE MONEY WILL USUALLY BE AT YOUR BANK ACCOUNT 3-5 BUSINESS DAYS FROM WHEN WE RECEIVE THE ITEM(S).

 

EXCHANGE

• HOW DO I EXCHANGE AN ITEM TO ANOTHER?

IN CASE YOU WOULD LIKE TO EXCHANGE YOUR PURCHASE TO ANOTHER SIZE OR COLOR PLEASE PLACE A NEW ORDER ONLINE ON THE WANTED ITEMS AND RETURN THE UNWANTED ITEM TO OUR WAREHOUSE.

 

WE WILL MAKE THE REFUND AS SOON AS THE RETURNED ITEM(S) HAS BEEN RECEIVED AND HAS UNDERGONE QUALITY CONTROL.

 

OTHER

• ANY QUESTIONS?

WE ARE ALWAYS READY TO HELP IF YOU NEED ANSWERS TO YOUR QUESTIONS OR ANYTHING ELSE – PLEASE DON’T HESITATE TO GET IN TOUCH!

 

• YOU’LL FIND OUR CONTACT INFORMATION HERE